Frequently Asked Questions

How to Care for My Silver Jewelry?

Silver is a precious metal that naturally reacts to air and moisture over time. With proper care, it will maintain its shine and character for years to come.

• Avoid contact with soap, perfume, lotions, and household cleaning products.
• Remove your jewelry before showering, swimming, or exercising.
• Store it in a dry place, ideally in a soft pouch or jewelry box.
• Gently polish with a soft cloth when needed.

I Do Not Know My Ring Size. Please Help!

Please visit our Measure Your Ring Size page for guidance. If you receive the wrong size, don’t worry just contact us via Instagram or email, and we will help you find the best solution.

Please note that, since each piece is produced in limited quantities, we may not always have the alternative size available. However, we will work with you to find the best possible solution.

I Want to Exchange or Return My Item

If you would like to exchange or return your item, please visit our Exchange & Returns page for more guidance.

Your satisfaction means a lot to us. If you have any questions, don’t hesitate to contact us via Instagram or email at design.naez@gmail.com. We are always happy to help and will work with you to find the best possible solution.

Learn More About Availability & Shipping

We offer free shipping within Denmark.

For in-stock items, delivery is expected within 4–5 working days.

As most of our pieces are handcrafted and produced in limited quantities, we cannot always guarantee the availability of the same model or size. However, please feel free to contact us — we are always happy to explore the best possible solution together.

Your satisfaction is very important to us.

Can You Make a Customized Silver Design?

YES! If you have something special in mind, please contact us via Instagram and share your idea. We will carefully review your request and let you know what is possible.

We truly value creativity and are always happy to discuss new ideas.